Shipping policy

 

SHIPPING POLICY

Last updated: [February 12, 2026 ]

This Shipping Policy describes how mystore (“we”, “us”, or “our”) processes and ships orders placed through our website (the “Services”).

By placing an order with mystore, you agree to the terms outlined below.

Order Processing

Orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive a notification when your order has shipped.

Please note that processing times may be extended during high-volume periods, promotions, or holidays.

Shipping Rates & Delivery Estimates

Shipping times vary depending on your location.

Estimated delivery time is typically 2–7 business days after the order has been shipped.

Delivery time estimates are provided for reference only and are not guaranteed.

Shipping charges (if applicable) will be calculated and displayed at checkout.

Shipping Locations

We currently ship to eligible regions available at checkout.

If your location is not available at checkout, we are unable to fulfill delivery to that address at this time.

Tracking Information

Once your order has shipped, you will receive tracking information via email.

Please allow up to 24–48 hours for tracking updates to appear in the carrier’s system.

Delays

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs clearance

  • Incorrect shipping information provided by the customer

  • Weather conditions or other unforeseen circumstances

Delivery times are estimates and may vary.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address is provided and the order has already been processed or shipped, mystore is not responsible for lost packages.

If a package is returned due to incorrect address information, additional shipping fees may apply to reship the item.

Lost or Stolen Packages

mystore is not responsible for lost or stolen packages confirmed as delivered by the shipping carrier.

If you believe your package was stolen, please contact the shipping carrier directly.

International Shipping

If applicable, international shipments may be subject to customs fees, import duties, taxes, or other charges imposed by your local government.

These charges are the responsibility of the customer.

Order Cancellations

Orders cannot be canceled once they have been processed or shipped.

Please contact us immediately if you need to request a cancellation. We cannot guarantee changes after order placement.

Contact

If you have questions about this Shipping Policy, you may contact:

mystore
Email: [LumeWarm1@gmail.com]