REFUND & RETURN POLICY

Last updated: [Insert Date]

This Refund & Return Policy describes the terms under which mystore (“we”, “us”, or “our”) handles returns, exchanges, and refunds for purchases made through our website (the “Services”).

By completing a purchase with mystore, you agree to this Refund & Return Policy.

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All Sales Are Final

All sales are final. We do not offer refunds for change of mind, incorrect sizing selection, personal preference, or any other non-defective reason.

Please review product descriptions, sizing information, and order details carefully before completing your purchase.

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Damaged or Defective Items

If your item arrives damaged or defective, you must contact us within 7 days of delivery.

To be eligible for review:

• The item must be unused and in its original condition.

• You must provide clear photo or video evidence of the defect or damage.

• Proof of purchase must be provided.

If approved, we may offer:

• A replacement item (subject to availability), or

• Store credit at our discretion.

We reserve the right to deny claims that do not meet these requirements.

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Order Errors

If you believe you received the wrong item, please contact us within 7 days of delivery. We may require photographic evidence before determining eligibility for replacement.

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Cancellations

Orders cannot be canceled once they have been processed or shipped.

If you need to request a cancellation, you must contact us immediately after placing your order. We cannot guarantee cancellation once fulfillment has begun.

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Non-Returnable Items

The following items are not eligible for return or refund:

• Items marked as final sale

• Worn or used items

• Items not in original condition

• Items returned without prior contact

• Items returned outside the specified time frame

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Chargebacks & Payment Disputes

If you initiate a chargeback or payment dispute without first contacting us to resolve the issue, we reserve the right to dispute the claim and provide proof of delivery and agreement to this policy.

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Contact

If you have questions regarding this Refund & Return Policy, you may contact:

mystore
Email: LumeWarm1@gmail.com